Your Privacy Is Our Responsibility
Your personal information on the hzgy platform is handled with the highest level of protection — in this policy we clearly explain how.
Introduction & Overview
hzgy is an online gaming platform committed to providing a safe, transparent, and enjoyable experience for players in Bangladesh. Protecting the privacy of your personal information is very important to us. This document is a formal statement of our privacy policy, providing a detailed explanation of how your personal information is collected, how it is used, who it is shared with, and how it is kept secure.
By creating an account, logging in, or using any service on the hzgy platform, it will be assumed that you have read this privacy policy and have accepted its terms. If you do not agree with any part of this policy, you are requested to refrain from using our platform.
This policy may be updated from time to time. If any significant changes are made, we will display a notice on the platform. You are advised to visit this page regularly to stay informed about updates.
What Information We Collect
We collect various types of information to operate the hzgy platform. The purpose of collecting this information is to provide you with a safe, fair, and personalized service.
Personal Identification Information
Information you provide yourself during account registration or the login process:
- Full name and date of birth (for age verification — users under 21 are not permitted to use this platform)
- Email address and mobile number
- Residential address and national ID (where applicable)
- Mobile number linked to a payment method (bKash, Nagad, Rocket, or Upay)
Usage & Activity Information
Information collected automatically while you use the platform:
- Login time, session duration, and usage patterns
- Gaming history, bet amounts, and transaction details
- Deposit and withdrawal records
- Bonus claim history and promotional activity
Technical Information
Information collected for security and platform improvement:
- IP address and geographic location (at country and region level)
- Browser type, version, and operating system
- Device identifier and screen resolution
- Information obtained from cookies and similar tracking technologies
- Referral source and site navigation patterns
Purpose of Using Information
hzgy uses collected information only for specific and legitimate purposes. We never use your information for unnecessary purposes.
Account Management & Security
- Creating, verifying, and keeping your account secure
- Verifying identity and confirming age (to comply with the 21+ age requirement)
- Preventing unauthorized access and fraud
- Taking preventive measures against the creation of multiple accounts
Processing Financial Transactions
- Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
- Ensuring transaction security and resolving errors
- Detecting financial irregularities and preventing money laundering
Providing Customer Support
- Providing assistance via 24/7 live chat and email ([email protected])
- Fast and effective resolution of complaints, questions, and issues
- Informing you about bonuses, cashback, and promotional offers
Platform Development & Personalization
- Analyzing your preferences and habits to recommend suitable games and offers
- Technical development of the platform and bug fixes
- Improving the overall user experience
Ensuring Responsible Gaming
- Identifying signs of problematic gaming behavior
- Implementing self-exclusion or limit-setting requests
- Providing information and support related to responsible gaming
Sharing Information with Third Parties
hzgy never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in certain specific cases to provide services:
Payment Processing Companies
Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. These companies operate under their own privacy policies, and the information shared with them is used solely for processing transactions.
Technology Service Providers
We work with various technology service providers to operate the platform. All such partners operate under strict confidentiality agreements and may not use your information for their own purposes.
Legal Obligations
We may be required to provide information to authorities in response to legal processes, court orders, or government directives. In such situations, we will provide only the information legally required.
Fraud & Security Investigations
Information may be shared with relevant authorities if needed to investigate money laundering, fraud, or other illegal activity. This is necessary for the overall safety of all users.
Cookies & Tracking Technologies
hzgy uses cookies to improve your browsing experience and ensure the proper functioning of the platform.
Essential Cookies
These cookies are essential for the platform to function properly. Without them, managing login sessions, security verification, and saving game results is not possible. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences, language settings, and other personalized settings. They save you from having to set everything up again on each visit.
Analytical Cookies
Analytical cookies are used to gather information about which parts of the platform are used most and where improvements are needed. This information is completely anonymous and is used for aggregate analysis.
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Data Security Measures
hzgy uses industry-standard technologies and methods to protect your personal information. Our security framework is structured in the following layers:
Encryption
All data exchanged between your browser and our servers is secured through SSL (Secure Sockets Layer) encryption technology. This means no third party can read or alter this information. Sensitive data stored on our servers is also kept in an encrypted state.
Access Control
Only specific staff members have access to your personal information, and only based on the needs of their work. Every staff member is bound by a strict confidentiality agreement.
Regular Audits
Our systems undergo regular security testing and audits. We use automated monitoring systems to immediately detect any suspicious activity and take action against it.
While we take the highest security measures, the transmission of information over the internet is not entirely risk-free. We therefore ask you to keep your account credentials private and to avoid logging in on unsecured networks.
Your Rights & Controls
As a user of the hzgy platform, you have certain important rights over your personal information. We respect these rights and are committed to making them easy to exercise.
Right to Access
You can request at any time to know what information we hold about you and for what purpose it is being used. To make this request, contact our support team.
Right to Correction
If any information you have provided is incorrect or incomplete, you can request that it be corrected. Keeping accurate information is important for both parties.
Request for Deletion
In certain circumstances, you can request that your personal information be deleted. However, we are obligated to retain some information for a specific period due to financial transaction records, fraud prevention, and legal requirements.
Right to Object to Processing
You can object at any time to marketing communications or personalized advertising. We will act promptly upon receiving your request.
Account Closure Request
If you no longer wish to use the hzgy platform, you can request that your account be closed. Even after account closure, financial records and transaction records will be retained for a specific period for legal purposes.
To exercise these rights or to find out more, contact our support team. If you send a request by email, we will respond as quickly as possible.
Data Retention
hzgy retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- All account information is retained while the account is active.
- Financial transaction records are retained for a specific period in accordance with financial regulation requirements.
- Even after account closure, some information may be retained for fraud prevention and legal compliance.
- Marketing information collected with your consent is deleted upon withdrawal of that consent.
- Security logs and activity records are automatically deleted after a set period.
You can contact our support team to find out the retention period for specific information.
Protection of Minors
hzgy is for individuals aged 21 and over only. We do not intentionally collect any personal information from minors. If we are informed that a user is under 21, we will immediately close that account and delete the associated information.
If parents believe their child has used this platform without authorization, please let us know at [email protected]. We will take action promptly and effectively.
Policy Changes & Updates
hzgy may review and update this privacy policy from time to time. This policy may change in response to service improvements, legal changes, or technological developments.
If any significant changes are made, we will display a notice on the platform and/or notify you at your registered email address. Continued use of the platform after the changes will be taken to mean that you have accepted the new policy.
The "Last Updated" date displayed at the top of this page will always indicate the date of the most recent version of the policy. You are advised to visit this page regularly to stay informed about updates.
Questions about Privacy?
If you have any questions or requests about your personal information, our 24/7 support team is always ready to help.